The Primary Care Network (PCN) Service Manager will support the Head of PCNs in the operational delivery and management of PCN services, ensuring key standards are met, maintained, and sustained. PCNs are critical to the changing NHS and are the focal point of all locally developed planning and service delivery. This role will be key to the success of the PCNs ensuring: The provision of highly effective people management including Line Management, performance / conduct management and recruitment / retention Education pathways for Additional Roles staff, ensuring requirements of the Network DES are met Performance is accurately and regularly reported Best practice is shared across all PCNs in the Federation Partnership working with PCNs and practices to develop and deliver services as required to meet National Service Specifications, Investment and Impact Fund (IIF) and local programmes, adapting to changing needs and demands on the services The PCN Service Manager will work closely with the Head of PCNs, PCN Clinical Directors, DHC Directors for the PCNs, the practices within the PCN and the wider DHC management team. The post holder will be expected to work independently to manage their own workload in line with service requirements and local/national policies. The post holder will be required to deputise for the Head of PCNs where required and appropriate. The PCN Service Manager will be an innovator who embraces change and strives for excellence.