Job Description 37.5 Hours per week. Monday - Friday. 9am - 5pm. Hybrid role. Purpose of the Post: To assist Customer Services and the Business Support Manager in all areas of customer service and finance within the Water Hygiene Business. Set up of new clients in IT systems where required Produce customer reports from online portal and carry out customer reviews as required Principal contact for customer, co-ordinating services between laboratory and customer Liaise with customers on samples information and status Review overdue reports and work with the water laboratories to ensure results are reported on time Handling and resolution of customer issues and complaints Dealing with compliants Respond to customer calls To prepare and update quotations for new and existing customers Use CRM to record client information Support Sales Team preparing information as required Review and maintain stock of client consumables Prepare and organise consumable deliveries, liaising with logistics where necessary Provide a high level of internal and external customer service To produce weekly and monthly invoicing and subsequently respond to invoice queries and generate credit notes where required Credit control and management of overdue debt ensuring information is recorded in accounts system -GP To raise purchase orders as required and receipt goods on arrival