If you are results-driven, possess a positive, can-do attitude, and have a strong background in customer service, we want to hear from you.
Our Customer Service team are seeking a Ticketing Services Team Leader to motivate and manage a team of front-line advisors to deliver excellent customer service to users of both ticketing services and statutory travel schemes. Our advisors handle calls, live chat, email and back-office duties. You will be responsible for ensuring that high levels of engagement, quality and timely responses are achieved with a particular focus on the telephony side of the teams work.
We need someone who is customer focused and understands the importance of delivering a first-class service that meets agreed targets and timescales. Using insight and data, you will measure the performance of the team, offering coaching and development opportunities, on a regular basis. This role requires somebody who will inject positivity into the team and drive them to success.
To be successful in this role you must be proactive, a creative problem solver and personable. Due to the nature of the role, it is desirable that you have experience working within either a contact centre environment or customer facing role.
Working hours will be between 08:00 18:00 Monday to Friday and 08:00 16:00 on Saturdays. You will be expected to work 1 Saturday, every 4 week...