Derbyshire, East Midlands | £in line with experience | Posted 3 days ago
* Job Title: Pensions Technical Services Manager
* Contract Type: Permanent
* Job Base: Hybrid
* Salary: £in line with experience
* Reference: V-81778
* Contact Phone: 020 7293 7022
* Job Published: 16/12/2024 11:20
Job Description
This role sits in the technical team, providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core member services teams as well as supporting on technical pensions issues within the wider team.
About the role
* Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
* Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
* Manage the delivery of scheme events and provide technical oversight on regulatory projects.
* Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
* Review calculations, validate data and support the core Member Services teams with high value, sensitivity or technically complex cases.
* Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
* Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.
* Support the Product Owner in developing the member portal.
* Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.
* Be the technical expert of team specific processes including system specifications data, Scheme rules and procedures.
About you
* The candidate will have experience in a technical role within a pensions administration function.
* In depth knowledge of all Microsoft Software - Word, Excel, PowerPoint and Outlook.
* Proven DB Pension Schemes knowledge and operational experience.
* Excellent verbal and written communication skills.
* Have excellent knowledge of scheme rules and practices, Pensions and related employer legislation/tPR regulatory codes of practice, administration processes.
* Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
Please quote reference 81778.
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