Birmingham and Solihull Mental Health NHS Foundation Trust
The post holder will undertake the monitoring, recording and booking of appointments, managing a busy telephone line, receiving all incoming mail, ensuring action is taken appropriately, and processing clinical letters and other correspondence, alongside a wide range of administrative duties.
You will work in conjunction with other team members, ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GPs, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative and demonstrate effective organisational and administrative skills.
Main duties of the job
Provide an efficient service to the Community Mental Health Team ensuring that all enquiries and booking requests are processed in a timely and efficient manner under minimal supervision.
Assist in the booking of outpatient appointments within the Community Mental Health Team with guidance from the Admin Lead and Team Manager. The post holder will assist in developing a smooth-running appointment booking system for new and existing patients within the service. The post holder will ensure effective communication pathways exist in a manner that positively reflects the values of the organisation.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK)
Person Specification
* oNVQ Level 2 Receptionist or Administration qualification, or currently working towards or RSA 2 in a relevant administrative subject; oEnglish to GCSE Grade C, or equivalent.
* oPrevious Administration experience; oExperience of working with the general public; oUnderstanding of Data Protection Act/Confidentiality.
* oProficient in Microsoft Office applications including Word, Excel, and Outlook; oMeet the trust Values (Compassion, Inclusive & Committed).
* oKnowledge of Trust Policies and Procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Salary: £24,071 to £25,674 per annum, pro rata
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