Customer Service
Job Title:
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Front Desk Receptionist
Location:
Park Hotel Kenmare, Kenmare, Co. Kerry
Department:
Reception
Reports To:
General Manager & Reception Manager
Employment Type:
Full-Time
Responsibilities:
* Greet and welcome guests with warmth and professionalism.
* Manage check-ins and check-outs, ensuring accuracy and attention to detail.
* Respond to guest inquiries and requests both in person and via phone or email.
* Coordinate with other hotel departments, namely housekeeping, porters and Reservations to ensure seamless service.
* Handle guest complaints or concerns promptly and professionally.
* Maintain the cleanliness and organisation of the front desk area.
* Process payments and maintain accurate records of transactions.
* Provide guests with information about hotel amenities, local attractions and services.
* Uphold the hotel's standards of appearance, conduct and confidentiality at all times.