We are seeking a detail-oriented and analytical Fraud Intelligence Analyst to join our dynamic team. In this critical role, you will be responsible for proactively detecting and analysing fraudulent activity across motor and household insurance claims. Through effective use of data, intelligence tools, and investigative techniques, you will help identify emerging fraud trends, support strategic initiatives, and ensure the integrity of our claims processes. The ideal candidate will have experience with tools like SIRA, a strong understanding of fraud intelligence practices, and the ability to collaborate across departments to drive operational success. If you thrive in a fast-paced environment and are passionate about protecting customers and the business from fraud, we’d love to hear from you.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
*We want you to:*
The key purpose of this role is to undertake counter fraud validation and intelligence work, particularly focusing on motor and household insurance claims. The role involves using SIRA (Syndicated Intelligence for Risk Avoidance) to identify and mitigate fraudulent activities, ensuring compliance with relevant legislation and company policies.
*We’ll need you to be able to:*
* *Fraud Detection and Analysis:* Perform proactive investigatory analysis using data and intelligence processes to deliver counter fraud referrals to the motor and household claims investigation teams. Identify new fraud trends and modus operandi through analysis of activity and fraud intelligence to inform strategy and improve performance.
* *Intelligence Management:* Identify, secure, and evaluate intelligence and data sources relevant to fraud investigations. Assist in the development of a functional internal intelligence database.
* *SIRA Utilisation:* Use SIRA to screen and match claims, generating referrals for both motor and household business areas. Responsibility for the upkeep of local, and input into national rules.
* *Open Source and Database Searches:* Undertake open source and company-provided database searches for the validation of claims identified as requiring such research.
* *Third-Party Applications:* Make applications to third parties for information in compliance with the Data Protection Act, such as Police Appendix D (b) mandates.
* *Reporting and Documentation:* Maintain accurate records of investigations and prepare detailed reports on findings.
* *Collaboration:* Work closely with internal stakeholders to support the achievement of business objectives and provide required levels of support to strategies, tactics or general claims handling decisions.
* *Supplier Management:* Instruct approved external suppliers with accurate and clear guidance to maximise their effectiveness.
* Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.
* Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.
* Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
*Skills/Attributes required*
* Advanced Numeracy and Literacy skills are essential.
* Excellent communication skills, both written and verbal, with the ability to manage customer expectations and handle enquiries into indemnity and liability is essential.
* Advanced analytical skills with the ability to think laterally and respond to encountered misdirection while maintaining a clear focus on the overall strategy is essential.
* High attention to detail and diligence in managing claims and conducting investigations is essential.
* Professional, polite assertiveness, and determination when dealing with claimants who may be trying to deflect or mislead is essential.
* A flexible approach to combating fraud, with the ability to adapt to different strategies deployed by suspicious claimants is essential.
*Experience/knowledge*
* Previous Demonstrable experience of working in a claims/fraud-related environment, particularly with motor and household insurance claims is essential.
* Previous experience of fraud detection systems and processes within the insurance industry, particularly SIRA is desirable.
*Knowledge Requirements*
* Knowledge of report writing and ability to analyse outcomes and MI is essential.
* Knowledge of Road Traffic Act and implications of being RTA/Article 75 insurer is essential.
* Knowledge of creating and maintaining Best Practice and guidance materials is essential.
*In return, we can offer you:*
Basic Salary £32,000-36,000 (DOE), as well as market leading benefits.
25 days Annual leave plus statutory holidays.
*Rewards:*
* On-site gym
* Free on-site parking
* Free on-site breakfast bar
* Complimentary on-site snacks and soft drinks
* Discretionary performance related bonus
* Life insurance cover
* Enhanced company pension scheme
* Cycle to Work Scheme
* Employee of the month & employee of the year awards
* Refer a Friend scheme
* An extra day’s holiday for your birthday
* Paid volunteering/charity day a year
* Support in your development and wellbeing, including an Employee Assistance Program (EAP)
* Eye test vouchers
* Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
* Social events
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
_Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity._
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Job Types: Full-time, Permanent
Pay: £32,000.00-£36,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company events
* Company pension
* Health & wellbeing programme
* Referral programme
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Tonbridge TN9 1RS: reliably commute or plan to relocate before starting work (required)
Work Location: In person