Delivery Lead planning and delivery of training for cross-organisational staff groups designing training, learning objectives and assessments and running training sessions aligned to staff/professional group needs and with consideration for pathway and speciality variances Lead training design to ensure the training meets the needs of the service, is aligned to ITCS Training Strategy, and can be delivered to the timescales agreed with ITCS Training Leadership team Develop and maintain expert knowledge of Epic applications/modules and operational processes to deliver high quality, effective and timely training to multidisciplinary end users Travel to required locations within GSTT, KCH and partner organisations to gather stakeholder requirements, run at-the-elbow support or to deliver training sessions Oversee and setup IT training equipment at training venues (lifting and carrying is involved) Lead training delivery considerations for your team, including scheduling tasks and setting priorities for the team, ensuring cover in the event of sickness and/or annual leave to ensure the continuity of service is maintained across all sites and cancellation of training sessions are kept to an absolute minimum Lead resolution of training related tickets/queries for your applications, ensuring responses are consistent, aligned to processes and within the agreed target timescales to end user support queries logged on the IT Service Desks Lead evaluation of end users competency for the required application(s), using pre-determined course materials/assessments including refresher training and assessments; where appropriate make ITCS Leaders and/or local managers aware of areas of concern Establish rotas, where needed, to deliver training outside of normal working hours, evenings and weekends Lead review and evaluation of end user feedback identifying constructive ideas for improving future delivery/content; generate trackers/plans to identify areas for refinement or where new content is required indicating priorities and timescales for delivery and ensure changes continue to meet business needs Lead production of course/lesson plans for application areas, ensuring they are relevant, up to date and in line with current practice and policies Oversee maintenance of accurate training records for audit purposes, working in partnership with LMS and Systems Project Manager to extract and customise reports from the LMS for Service Level Agreement (SLA) and management purposes as required Strategy and Planning In conjunction with the Training Leads, develop strategy and plans, ensuring effective training timetables are implemented along with robust processes for accurately recording and reporting user attendance Work with ITCS Training leads to develop and embed systems and processes to support any changes to ITCS Training delivery, operating practices and reporting requirements Work with ITCS Leads, Deployment Analysts, Education Leads and staff to ensure that business requirements, and cohort training needs, are captured and prioritised Plan and prioritise updates to LMS, to ensure changes and new content is loaded and configuration meets the requirements of the courses specified for a learning cohort or application Support ITCS Training leads to develop robust communication strategy, across GSTT, KCH and partner organisations, to support understanding of ITCS Training Strategy and delivery approaches Communication Lead development of high quality, up to date and easy to follow end user training materials using ITCS style and appropriate format; eLearning, quick reference guides, presentations etc, gaining sign off from subject matter experts prior to release Cross-organisational stakeholder engagement, communicating highly complex work processes with knowledge of local workflows which may create contentious situations Facilitate decision making processes which may require management of hostile or highly emotive workshops or meetings Lead development and delivering of complex presentations for large groups of staff Lead training delivery, including eLearning support as necessary on a one to one basis or in a larger group environment dependent on service requirements using a blended learning approach wherever possible Lead education and training for GSTT, KCH and its partner organisation following the Trust policies and protocols Management and Development Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines and be an expert in the application areas for the role Line management responsibility for a team of Principal Trainers, IT Trainers and Junior IT Trainers, ensuring quality and adherence to the standards Lead continuous professional development and refresher training for your team, run Train the Trainer accreditation sessions and support professional development to ensure application and training breadth of knowledge for yourself and your team Lead peer observations offering supportive and constructive feedback to Training colleagues Lead development of formative and summative competence assessments for each course in line with adult learning styles for the relevant module that demonstrates achievement of course objectives and level 2 Kirkpatrick evaluation Streamline Processes Work with colleagues within HR& OD, Workforce and Medical Education Teams, across GSTT, KCH and partner organisations, to identify opportunities for improved systems usage to drive efficiencies and improvements across all teams and systems Develop expertise in the use of LMS and related systems reporting capabilities and ensures that they are used to maximum effect to support the Training and Workforce Intelligence requirements including CQC data requests Stakeholder Engagement Lead development of specialist training when required, working with cross-organisational stakeholders to understand complex pathways and gaps in system understanding Work in partnership with other Senior Principal Trainers, and in conjunction with Application Leads, to design new patient pathways, training materials and course content Work in partnership with Lead Analysts and other Senior Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate Data Quality & Reporting Establish data quality standards, templates and process for developing, updating and quality assuring training content including eLearning, lessons, EUPA/Assessments and in-person training Develop and implement quality assurance process, to ensure training development and delivery adheres to established quality standards and is reviewed by peers and/or SMEs Develop regular audits of data quality to review training content and feedback received from staff groups, and work with colleagues within ITCS Training team, HR&OD Teams and Workforce Intelligence to address any data quality issues with a focus on continuous improvement Share and review training compliance reports, with clinical and operational groups across GSTT, KCH and partner organisations, to drive minimum standards across all staff groups where new and refresher training is developed Act as a LMS super-user providing expert advice to colleagues as necessary Project Management Agile management of tasks and deliverables to drive progress against strategic training plans and to meet agreed milestones and objectives Develop business cases or feasibility studies to support Training Leads with analysis of new services, teams or staff groups that are identified as in scope for learning and development Provide project/training management expertise to the individuals in the training team and ensure that the leads have clear responsibilities, priorities, timescales and track delivery Design, facilitate and effectively lead project/training management meetings with stakeholders; ensuring breadth in participation and a focus on action planning Develop and maintain effective project reporting to project board Proactively mitigate risk across all project activity, and assure that programme / project leads and stakeholders are aware Determine and allocate staff and other resources for the project, monitoring work allocation and re-allocating as necessary to ensure successful delivery to time, cost and quality Use appropriate project management practices and facilitate meetings of clinicians, managers, patients and other partners to agree priorities and action plans Proactively monitor progress to ensure the project is managed in line with the Trusts Values, Standing Financial Instructions, project management processes, and in compliance with appropriate legislation, statutory approvals and mandatory standards Plan and implement appropriate evaluation and audit of projects across sites and organisations Management and leadership Lead development and in partnership with the other Senior Principal Trainers, innovative ways of delivering learning and performance for all staff groups using KSE (Knowledge, Skills and Experience) to drive transformational change, taking advantage of any new technical developments available Assist development of ITCS training policies and procedures Day to day management of Principal Trainers (and via the PTs management of IT Trainers and Junior IT Trainers) Responsible for leading, coaching, motivating, developing and the performance management of direct reports to ensure skill and competency levels are maintained Authorised signatory for timesheets and small purchases Work collaboratively with other members of the team, providing (and receiving) cross-cover for other Senior Principal Trainers Where appropriate, deputises for the ITCS Training Lead in a representative role