Ensure the efficient delivery of all Non-Emergency Services within the contract area, including the management of resources and development of services to achieve all local, corporate and national targets. Manage all sickness absence, by monitoring on a daily/weekly basis, ensuring staff are appropriately supported, encouraging staff to return to work in a timely fashion and ensuring that the relevant documentation is completed in partnership with the HR Team. Analyse contract levels making judgements on complex matters such as performance and putting in measures to ensure the continual provision of a quality Non-Emergency Patient Transport service. Monitor efficiency by downloading reports using the patient transport database system on a daily basis to avoid financial penalties to the Trust. This involves concentrating on data for up to three hours at one time but is subject to interruptions from staff, patients, hospital departments and other Trust managers. Provide complex statistical data using patient transport database system to the commissioners on a monthly basis. Identify measures to achieve continuous improvement in performance. This will include the review and implementation of rosters and deployment. These areas will reflect operational service delivery and patient flow. Delegated budget-holder for substantial pay and non-pay budget. Ensuring all areas of responsibility are achieved within budget, undertaking appropriate monitoring with Finance managers to achieve this. Responsible for delegated authority for purchases to a limit of £5000. Meet with the commissioners on a monthly basis with Senior Operations Manager to discuss the contract and matters arising. Maintain working relationships with all managers of hospitals and departments within the contract and attend meetings on a bi-monthly basis or earlier if required. Attend multi-disciplinary meetings to discuss local and national NHS pressures e.g. winter demand, flu outbreaks. Liaise with external contractors (taxi firms, private ambulance services, satellite navigation providers) and where necessary set in place third party provider agreements to be monitored on an annual basis. Responsible for the estates, stock levels (including clinical stock) and health and safety matters at Ambulance hubs within the contract. Responsible for management of a large fleet of vehicles ensuring vehicles, equipment and materials are maintained at maximum efficiency and readiness at all times. Undertake a direct line management function for the management team including Performance development Recruitment and selection Disciplinary, grievance and performance management Welfare Team building The setting of SMART individual and team objectives Undertakes an overall management function for all operational staff, which includes NEPTS and HDU Drivers and Control staff totalling over a 100-person headcount. Proactively manage and resolve short-term and long-term sickness absence according to Trust policy and procedures. Responsible for developing a supportive culture which reflects the principles of improving working lives. Deliver sensitive or contentious information, which, may be controversial in terms of content to staff in areas managed. Responsible for aiding and referring appropriate staff welfare issues, in particular those of a major personal nature including bereavement, suicidal and psychological, which could present at any time and are unpredictable. Responsible for the development and implementation of new Non-Emergency Patient Transport service policies, procedures and practises, ensuring good management practise is followed on all occasions. Liaise with Purchasers and Trust Finance Managers in the procurement of new and development of existing business as well as the renewal of the current contract. This also includes new hospital projects i.e. new buildings. Undertakes and/or participates in ad-hoc projects, investigations, disciplinary hearings, etc; following up informal and formal letters of complaint, producing reports, ensuring appropriate actions are taken and submitting suitable response letters for approval by the Chief Executive. Ensures patients needs are central to the Trust and maintain dialogue with patients / patient groups. Deal with patient complaints and concerns on a daily basis by telephone and in person providing advice rather than care on patient transport and health-related matters, as well as their welfare and social needs. Monitor the quality of services ensuring appropriate and timely investigations are conducted into complaints, PALS, incidents and performance issues with the implementation of corrective actions. Provide information and undertake surveys or audits as required. Deputise for Senior Operations Manager at internal and external meetings as required. Responsible for planning, organising and controlling to achieve short/long term objectives e.g. managing the day-to-day contract (short-term) and planning for future hospital moves to take place within a 1-2 year timeframe which will necessitate a change in contractual requirements (long-term). Undertake either Control Centre or operational duties under exceptional circumstances (on average no more than once per year). Liaise with Fleet to ensure that the maintenance and servicing of vehicles are completed within their given time frame and replacements of vehicles are in line with the Trusts policy. Provide reports as requested by the PTS Senior Operations Manager. Line manage all operational staff in the area. Manage and develop staff in accordance with Trust policies e.g. discipline, absence and ensure an open and flexible style matching the styles of the Trust. Work closely with the Commissioners to ensure that service provision meets the needs and expectations of all stakeholders, within financial constraints. Ensure the implementation and delivery of effective reviews to all staff managed in the area, supporting the Personal Development Interviews (PDI) process and ensuring that identified training/development plans are in place. Provide cover for the PTS Senior Operations Manager as and when required. Participate in the on-call rota, providing advice and guidance on the management of issues raised. The post holder will be required to adopt and undertake other duties in line with professional and service developments