This range is provided by Apex Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$20.00/hr - $25.00/hr
Location: Plymouth, MA
Rate: $20-25/hr
Duration: 6+ month contract with the potential to convert
Top 3 requirements:
* 3+ years of experience with desktop support
* Past experience in customer service and being hands-on.
* Past experience installing printing applications
Job Description:
* Provides second-level support for all workstation problems within established timeframes.
* Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.
* Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability. The scope of work can be a single device or a large-scale project involving a large number of devices.
* Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
* Researches and recommends technology solutions both individually and as a team member.
* Assists users with backup and recovery procedures to ensure full system recovery.
* Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
* Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities.
* Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to user community.
* Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.
* Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the user's satisfaction.
* Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
* Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
* Perform other duties as required/assigned.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Hospitals and Health Care
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