Ticketing and Media Manager - Menier Chocolate Factory
We are looking for an experienced ticketing professional to join our small team in an exciting theatre production office. You will be responsible for the day-to-day running of the ticketing & media department, including sales, website management, CRM, and memberships. This role also involves managing social media and providing support to marketing and general management. You will liaise with the Artistic Director, General Manager, FOH staff, and Catering Manager. The ability to work as part of a team, be flexible, and handle multiple tasks are essential. Excellent customer service skills and ticketing system knowledge (ideally NLiven) are a must.
Key Responsibilities:
1. Knowledge of basic website management
2. Experience dealing with third-party ticket agents
3. Social media savvy
4. Excellent reporting and communication skills
5. Ability to deal with challenging customer service situations
6. Experience in managing group bookings, house seats, and production seats
Optimal Skills:
1. Experience in building seating plans, price charts, and events
2. Photoshop/Canva knowledge and experience
General Information:
Contract: Full time, permanent
Hours: Monday-Friday 9am-6pm, with some additional evenings and weekends
Salary: Salary commensurate with experience £30 - 35K
The Menier Chocolate Factory welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know.
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