How do you fancy?
A competitive starting salary, Paid medical appointments (an hour to attend the doctors or dentist when you need it), Wellbeing hour (get a late start, an early finish or an extended lunch to use as you wish), Charity Match Funding, Company Parties and Festivals, Prize Bingo.
And…….
Our Engage intranet which offers discounts for retail (shops like JD Sports, Primark and more!), eating out and entertainment, Ability to win early finishes, half a days holiday etc!, Employee of the Quarter nominators, winners and nominees receive rewards and lunch out on us!, Buy more holidays or sell some back to us for extra cash!, 24/7, 365 days a year access to free help, counselling and Refer a friend BONUS!
We haven’t finished….
30 days holidays including bank holidays rising with every year to 35, Mental Health First Aiders, Internal Promotion opportunities, Salary increases as a reward for training and picking up extra skills, Wellbeing App, Free hot drinks, Great modern kitchen facilities and leisure room, Volunteer days, Continuous training opportunities, Qualifications supported by us, Company Pension.
Be an Injury Hero, working on our front line, taking incoming calls to assist Solicitors, Medical Experts, Medical Suppliers and Claimants by delivering excellent customer service at all times. You will as part of your daily tasks be:
* Responding to calls from customers, clients, and experts regarding a range of sometimes complex issues.
* Keeping parties fully updated with the progress of the case and always aiming for first call resolution by taking ownership including any follow up action.
* Adhere to agreed call standards, building and maintaining excellent relationships with clients and experts.
* Ensuring all complaints are resolved at first point of contact wherever possible or passed to a manager until resolved.
* Updating internal systems and records with accurate notes and information.
We will train you to
* Understand the different services we offer and customer requirements.
* Fully understand different case types, processes and litigation process. Confidently navigate through our case management systems to progress the case.
* Operate our systems.
Apply if you
* Are a team player and display a positive attitude towards teamwork, team members, peers, managers and the company at all times.
* Have the ability to work in a fast-paced environment.
* Have great communication skills.
* Are empathetic.
* Like Problem Solving.
* Have good IT Skills.
Working hours are 37.5 between 08.00 - 17.30 core hours are 08.30 - 17.00 Monday to Friday.
Based in Horwich Bolton
Starting salary - £22,707.00
**Offer of employment subject to a DBS check**
We are a Disability Confident employer
IND2
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