Join the Samworth Brothers Team and become part of our dynamic family At Samworth Brothers, we genuinely care about our colleagues and strive to create an engaging environment that values your unique contributions. We are committed to your success and offer a range of exceptional benefits that we believe supports your life and personal aspirations: - Enhanced pension scheme Private health scheme Employee discount scheme Experience annual pay reviews Profit related pay Unlock your potential through training and growth opportunities The Opportunity Reporting to the Operations Team Manager, this is a key role in supporting the successful execution of the South West agenda regarding Health & Safety, People, Manning levels, Service, Cost and legal compliance. Accountable for delivering any / all relevant allocated task relating to the South West operation in a timely and accurate manner to the highest possible standard in line with Company expectations, being adaptable and able to respond to a ever changing working environment. Key Responsibilities: Working as part of the operational team to ensure the correct standards of work are maintained and assisting with continuous improvement initiatives which will benefit the department and its customers. Responsible for running the Debrief desk ensuring the efficient and cost-effective management of all operational activities in this area. Ensuring all KPI measures and key tasks are continually met and exceeded. First point of contact for all SBSC drivers, agency drivers and external customer drivers ensuring drivers are fully briefed/debriefed and correct paperwork and Proof of Delivery’s are issued and returned. Responsible for answering Driver/Debrief telephone and ensuring all questions, queries or concerns are resolved in a timely and efficient manner and referring issues to the Shift Manager as required. Manage the Warehouse intake and outload, supported by WMS, liaising with the Warehouse to ensure the correct goods are tipped, marshalled and out-loaded in a timely manner and that all exceptions are resolved with little or no impact to the operation regarding cost or customer service. The Ideal Candidate We believe that success is built upon collaboration and diverse perspectives. At Samworth Brothers, we welcome candidates who are passionate about working together to achieve greatness. As a valued member of our team, you will bring the following skills and experience: - Excellent relationship building and customer facing skills Continuous Improvement Focus Health & Safety Focus Strong administration skills with attention to detail Good geographical knowledge We also want you to thrive in an engaging and inclusive work culture where you will have the opportunity to take on personal accountability and take pride in your work. We encourage positive communication, and the building of strong collaborative relationships is essential to every role. Join us at Samworth Brothers, where you'll be more than just a team member – you'll be an integral part of our thriving family. Apply today and embark on an exciting journey with us About You About Us We are a fourth-generation family business producing high quality own-label products for many of the UK’s best-known retailers along with our own brands including Ginsters, Soreen, Higgidy, Dickinson & Morris, Urban Eat, West Cornwall Pasty Company and Walker & Son. We employ over 10,000 people in well-invested modern food manufacturing sites around the country. At Samworth Brothers we take pride in our family feel within our businesses and work together to make things happen. We can offer you the stability of a wider group as well as the opportunities that that offers if you wish to progress your career with us. We are family and we would like to invite you to be part of that and support our teams in delivering great products to all of our customers. Samworth Brothers do not engage with unlicensed gangmasters or third parties. Samworth Brothers will NEVER ask you for money in order to provide you with employment. If you are in any doubt, please contact an official Samworth Brothers representative.