General Information
Country: United Kingdom
Department: PROFESSIONAL_SERVICES_CONSULTANCY
Date: Tuesday, April 1, 2025
Working time: Full-time
Ref#: 20035224
Job Level: Individual Contributor
Job Type: Experienced
Job Field: PROFESSIONAL_SERVICES_CONSULTANCY
Seniority Level: Associate
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Job Summary
The primary function of the role of Infrastructure Engineer (Nights) is to provide support and manage infrastructure (including patching and maintenance) to clients' systems. The individual should be comfortable liaising with customers over the phone or email, provide technical guidance, perform IT service requests, and be responsible for pro-active management of IT infrastructure through effective maintenance and monitoring.
This role will be on a shift pattern of 4 on, 4 off, with working hours 7PM – 7AM.
Job Duties
* Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations
* Respond to client service requests by providing remote support within support agreement targets (SLAs)
* Provide monitoring and maintenance capability to clients, including patching
Essential Skills
* A good understanding of IT – particularly servers/infrastructure and networks
* Active Directory
* An understanding of Virtualisation, including Hyper V or VMWare
* Ability to plan, organize and adapt to changing job tasks within own role
* Strong analytical, logical, and troubleshooting skills
* Strong efficiency skills, with the ability to multitask in a fast-paced environment
* At least two years of experience working in an IT support environment at a 2nd Line support level
Preferred Skills
* Strong knowledge of VMWare/HyperV is hugely advantageous
* ConnectWise Automate, ConnectWise Control, ConnectWise Manage
* PRTG and Logic Monitor – Network Monitoring
* MSP experience
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