We have an exciting new opportunity for a Business Process Specialist Experienced within the logistics industry having knowledge and experience of Transport Management Systems within the field of Customer Service / Operations / Finance / Customs, to join our System and Process continuous improvement team. Your Role The Business Process Specialist role is a recently formed role and is key to ensuring high quality, business process management and process efficiency, across road logistics in the U.K. The Business Process Specialist will join a team responsible for defining our current business processes supporting implementation of standardisation, continuous improvement and best practice Change Management by use of generally accepted formal and rigorous procedures. As a Business Process Specialist you will be working closely with the department managers and supervisors to agree and define key components of the processes, in terms of content, to deliver the desired process outcome, in line with our customer promise of quality, service and delivery. You will be a Key pillar in the identification, creation and availability of reliable and repeatable key Quality deliverables throughout varied KN systems & processes with the ability to carry out comparisons (Gap Analysis) between different systems / processes / documents. Your Responsibilities - Create, carry out and support analytical Gap Analysis investigations/comparisons, based on the previously documented processes and working instructions, to identify differences, gaps and opportunities. - Understand KuehneNagel working processes to enable effective process mapping and documentation of those processes to enable and facilitate understanding. - Produce documented working instructions using KuehneNagel Standards for all customers. - Support maintenance of KuehneNagel standard documentation within KuehneNagel KN Docs document control management system. - To identify and escalate any non-conformances identified and support the generation of solutions/Improvement, IT specifications to resolve non-conformances and facilitate continuous improvements as required, through structured problem identification and solving processes. - Project Administration, Project Trackers, Project support and Project co-ordination activities. - Communication, Stakeholder management, collaboration. - Supporting / co-ordinating Transition and change management. - Flexibility to adjust and adapt as necessary to support business priorities. - Working closely with our process engineering community you will be sharing the responsibility to develop your knowledge and experience around continuous improvement tools and techniques to enable personal, system and operator development, to improve outcomes and efficiency within all aspects of our road logistics operations. Your Skills and Experiences - Experienced within the logistics industry having knowledge and experience of Transport Management Systems or other Business Management systems e.g. ERP, WMS, CRM. - Computer literate and familiar with using MS Office applications, including MS Teams, Excel, PowerPoint, Word and Visio or similar. - Confident with time management, planning and working independently to prioritize and deliver agreed goals, to agreed timescales. - Confident and experienced with analytical skills using data to drive positive decision making. LI-JD4 Good Reasons to Join If you want to be a key part of our business process management, system and process improvement Road Logistics team, we are offering this permanent opportunity for the right candidate. This role is an excellent opportunity to develop your experience, and career, with road logistics U.K., the skills and knowledge you will acquire will bring additional opportunities in whichever direction your career at road logistics takes. This role will be based out of our East Midlands Gateway site in Derby. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdeskkuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.