Front of House Receptionist & Building Coordinator
We are seeking a dynamic and organised individual for the position of Front of House Receptionist & Building Coordinator to join our team in Altrincham, Manchester. In this role, you will be the first point of contact for our visitors and staff, embodying our commitment to exceptional service and operational excellence.
You will oversee the daily operations of the front desk and ensure that our building is well-maintained and welcoming. This position requires a proactive approach to troubleshooting issues that may arise, along with a keen eye for detail.
Main Responsibilities
1. Meeting and greeting staff and visitors to the buildings.
2. Supporting and facilitating events and meetings within the building.
3. Supervision of suppliers and contractors on site.
4. Acting as an information source for general enquiries from staff and visitors.
5. Being the face of the Company/Client for all visitors, following a consistent approach and being proactive in dealing with ad hoc client requests.
6. Assisting in collating data for monthly reports and KPI figures.
7. Assisting in actioning and resolving queries regarding invoicing, purchase orders, and general accounting.
8. Carrying out basic building management responsibilities including weekly fire alarm tests and basic legionella checks.
9. Assisting with car park management.
10. Performing any other ad hoc duties commensurate with position and salary range.
Qualifications
The ideal candidate’s experience, knowledge and skills will include:
1. Previous experience as a front of house receptionist or in a customer service role.
2. Excellent communication and interpersonal skills.
3. Strong commitment to delivering exemplary customer service.
4. Ability to build rapport and strong working relationships.
5. Experience handling difficult customers.
6. Ability to adapt to different priorities quickly while maintaining attention to detail.
7. IT proficiency with an accounting bias preferred.
8. Understanding of basic building management regimes and problems.
9. First aid trained or willing to learn.
10. Confident & well presented.
Annual Salary is £24,960 GBP. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be suitable for this role or another role within our organisation.
If you require any adjustments to assist during the application/hiring process, please let us know.
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