To be responsible to drive income for our new venture, the hospice coffee cart. This will involve selling beverages and wrapped snacks to the general public. You will work independently, with support from volunteers and the fundraising team/other colleagues to effectively deliver targets set by the Head of Business Development.
The coffee cart will be mobile for events and activities within the community, to raise awareness of our services and generate funding to support the care we provide to the people of South Yorkshire.
Main duties of the job
1. Upkeep of Coffee Cart.
2. Stock control of coffee cart, ordering of supplies.
3. Reporting and escalating Health and Safety issues affecting operational duties.
4. Prepare coffee, tea, and other beverages that provide uplifting moments for our customers.
5. Have great attention to detail, and aim to secure repeat customers through serving excellent coffee and running initiatives.
6. Ensuring Health and Safety hazards, issues, near misses, and accidents are reported using the appropriate reporting procedures at the earliest opportunity.
7. Greet, prepare and take customers' orders for beverages in a friendly, courteous, professional, and timely manner to ensure customer satisfaction and that they walk away happy and excited about their next visit.
8. Maintain inventories by replenishing coffee bean supply and other consumables.
9. Complete all Food Safety and Health & Safety paperwork correctly when required.
10. Knowledgeable and practices food safety codes and governing standards, including allergens.
11. Production of high-quality hand-crafted beverages.
12. Comfortable with driving a single axle small trailer behind a works vehicle if needed.
13. Familiarise self with menu and prices and is able to educate customers by presenting and explaining the menu.
14. Flexible working as necessary.
15. Able to signpost for more advice.
16. Maintain a clean and well-organised work area, the cleanliness of all displays, counters, and seating areas and follow all food safety and hygiene regulations.
17. Operating & maintaining coffee making equipment.
18. Operate a cash register (or equivalent) receiving payments and providing customer service.
19. Maintain proper security of cash and understand and follow cash-handling policies and procedures.
20. A hard-working attitude and multi-tasking skills.
21. Ability to work well under pressure and as part of a team.
22. Ability to work shifts inclusive of days, nights, weekends, and holidays.
23. Full driving licence.
24. To undertake any other duties, commensurate with the role as required by the Hospice.
25. To act as an ambassador of the Hospice, maintaining honesty, integrity, and trustworthiness at all times.
26. The post holder will be expected to maintain strict confidentiality at all times.
27. The post holder will ensure that they are aware of and apply health and safety and fire precautions.
28. The post holder will ensure that clinical risk management and safeguarding procedures and relevant good practice guidelines are followed at all times.
29. The post holder is to ensure data protection is maintained at all times.
30. The post holder will be flexible in terms of working hours in order to meet service needs.
31. The post holder will support the Hospice as required, across the range of duties as appropriate within the grading of this post. In the context of rapid and ongoing change within the Hospice, the above responsibilities represent the current priorities and requirements for the post. These priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.
Person Specification
Qualifications
* English and Maths Level 2 or equivalent
* Food Hygiene Certificate Level 2 (or willingness to work towards)
Experience
* Previous experience in a barista role
* 6+ months of experience in food service
Skills, abilities, and personal attributes
* Full driving license
* Ability to communicate effectively with others
* Ability to multitask
* Ability to work well under pressure
* Uses own initiative, but works well under guidance
* Ability to manage cash flow, has basic maths skills, and can process cash takings
* Demonstrate a passion for coffee or customer service
* Enjoys interacting with all people so excellent communication and relationship skills are essential
* Warm, friendly, helpful, and positive demeanour to ensure great customer service
* Highest standards of personal hygiene and has a focus on a clean working environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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