Job title: Field Service Engineer (Laundry)
Function: Field Operations
Location: Field based
Reports to: Regional Operations Manager
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package, including health and wellbeing tools, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
We pride ourselves in offering a healthy work-life balance, providing 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are dedicated to your growth, offering support in career development and training.
Role overview
The role of a Field Service Engineer plays a key part in a busy, energetic, customer-facing team, which is crucial to the business and its ongoing successes. Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings, and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.
Key tasks
1. Maintain and repair equipment as directed by the Operations Support team.
2. Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault, not just the fault itself.
3. Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business.
4. Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy.
5. Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required.
6. Drive the implementation of engineering best practice processes, procedures, and tools that maximize effectiveness and efficiency.
7. Maintain technical and system updates and releases as required.
8. Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming, or returning for each job.
9. Support growth generation by submitting lead opportunities.
Service Delivery
1. Demonstrate an understanding of what service delivery excellence is for your role.
2. Ensure a culture of excellent customer service, ensuring the basics are right every time.
3. Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered.
Managing Health & Safety
1. Ensure you deliver your role within the Compliance framework set.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Criteria
Essential (attributes required for candidate to be considered)
* Skilled in repairing and servicing catering and laundry equipment.
* Basic knowledge of electrical, plumbing, and mechanical work.
* Proficient level of computer skills.
* Good knowledge of the English language, both written and verbal.
Desirable (attributes can be trained or developed)
* Gas Safe accreditation.
* Hold a 17th Edition accreditation.
Experience (what you have done)
* Experience diagnosing and repairing white goods equipment.
* Experience of working in a customer-facing role.
Personal qualities (the way you think and act)
* Aptitude for practical work.
* Good attention to detail.
* Talent for solving problems.
* Good communication and customer service skills.
* Resourceful, with the ability to work independently.
* Good time management skills.
Qualifications
* We will need you to have a full UK driving licence as the role involves field-based travel.
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