Job Description - Assistant Night Manager (HOT0B4SN)
Job Number:
Assistant Night Manager (HOT0B4SN)
Work Locations
Hilton Liverpool
3 Thomas Steers Way
Liverpool L1 8LW
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Hourly Rate: £12.80 per hour
A WORLD OF REWARDS
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Discounted Taxi when public transports stop running
* Modern and inclusive Team Member’s areas
An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:
* Oversee the entire Front Office operation to maintain high standards
* Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
* Serve as a point of contact for regular and important Guests
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
* Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
* Act in accordance with all security and emergency procedures and manage the instigation of these, as required
* Compile adequate handover to Early staff / Duty Manager
* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
* Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Conduct Health and Safety Checks and Night Walks
* Maintain a good status awareness of all hotel areas
What are we looking for?
Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Previous supervisory experience in Front Office within the hotel, leisure or retail sector
* Competent level of IT proficiency
* Excellent leadership and management skills
* Commitment to delivering a high level of customer service
* Ability to work under pressure
* Positive attitude and good communication skills
* Flexibility to respond to a variety of work situations
* Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous experience in the hotel industry
* Previous experience with Front Office Management Systems
* Previous experience with cash handling
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Job:
Guest Services, Operations, and Front Office
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