Client: Capital One
Location: Nottingham, United Kingdom
Job Category: Finance
EU work permit required: Yes
Job Reference: 1a8c55a88fd7
Job Views: 59
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
About this Role
This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As a great thinker, you’ll be bringing together layers of data and insight into a well-rounded view, always with the customer at the centre of it.
What you’ll do
1. You’ll review insights identified across multiple sources (in particular customer journey testing), and highlight any key themes that are consistent across these, or any relevant issues identified in single tests - and report these back to senior stakeholders.
2. Be a lead within the department, advocating for our customers and using external and internal insights to support your thinking. Be comfortable building your internal and external network and ensure that you always have a good understanding of where the bar is on outcomes.
3. Challenge the status quo, we’re always looking to ensure we’re advocating for our customers and we need someone who is happy to lead changes and improvements.
What we’re looking for
1. You’ll have proven experience in analysing qualitative and quantitative data and be able to succinctly summarise findings into key insights.
2. You’ll be a proven problem solver, able to set approaches to size risks comfortably, and identify key risk exposures.
3. You’ll have solid judgement and have the ability to make recommendations that involve several different types of risk (e.g. Customer Outcomes and Business Operations).
4. You’ll be commercially minded and comfortable developing a good understanding of the business, working out the best way to share important information on our customers.
5. You’ll be a critical thinker who seeks to deeply understand opportunities to improve outcomes for our customers. You’ll do this across multiple different competing priorities, to identify those with the highest leverage and impact for change.
6. You’ll be experienced in process improvement and can implement new ideas with ease.
7. You’ll have a high attention to detail and be comfortable to really seek to understand the insights generated by the Customer Outcome Testing team.
8. You’ll have a really positive and can-do attitude, and always looking to bring that into conversations.
9. You can recommend changes to the team priorities to most effectively support the business needs.
Where and how you'll work
This is a permanent position based in our Nottingham offices.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
1. Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
2. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
3. Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
4. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
#J-18808-Ljbffr