THE OPPORTUNITY: Macildowie are currently recruiting for Debt Recovery Agents working for a business based in Leamington Spa. The role will be to provide a first class collection service, maximising recovery on overdue balance.This is a temporary ongoing position, Monday to Friday, full time hours and is fully office based. THE ROLE & YOUR RESPONSIBILITIES: Using the dialler system to facilitate inbound and outbound telephone communication in relation to pre-litigation and litigation matters.Liaising with customers and third parties to maximise recoveries on overdue balances.Completing income & expenditure assessments to demonstrate affordability of arrangements.Using skills and knowledge to ask open questions and, if necessary, challenge information gained.Acting with sensitivity and recognition of customers in potentially vulnerable positions.Acting as first point of contact for customer complaints and recording the details accuratelyMaintaining consistency and adherence to strict compliance policies and all regulatory guidelines. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Good eye for detail and ability to effectively prioritise and execute tasks.Excellent communication skillsGood organisational skillsWillingness to learn.Ability to problem solve.Work both on your own initiative and as part of a teamHardworking character, able to thrive in a pressurised environment, reacting to changing deadlines and priorities in a professional manor.You must be immediately available for work and be willing to undergo a DBS and Credit Check Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.