Hybrid working - 3 days in office - Hackney (London Fields) Role type – Permanent / Full Time
Salary up to £35,000 depending on experience.
We are looking for an Account Manager to join our award-winning Retention Marketing Agency. You will play a crucial role in our client success, ensuring the successful delivery of our email & SMS services, for a wide range of leading ecommerce brands.
You will take ownership of account management across our client portfolio, collaborating with our incredible Copy, Design & CRM teams to oversee the execution of all client tasks, ensuring timely delivery, clarity of communication and exceptional quality of service.
You will also be responsible for client updates, working with our teams to strategically conceptualise marketing calendars, QA work and support with reporting.
Act as the primary point of contact for our clients, building strong relationships and understanding their evolving needs.
Attend weekly & bi-weekly client-facing meetings and take notes on calls.
Organise team workflows across multiple accounts and create/support with systems to streamline productivity.
Support the CRM team with strategy, quality assurance & campaign calendars.
Support with weekly/monthly reporting across accounts.
Understand Project management/organisational platforms like Notion.
Minimum 1 year of experience in Digital Account Management / Project Management (email marketing, agency or ecommerce experience preferred)
Excel at managing multiple projects and deadlines without compromising on quality.
Experience with ESP / CRM tools like Klaviyo is a bonus.
ElliotDigital is a multi-award winning, highly-collaborative, and fast-growing retention marketing agency in London, working with the most exciting and disruptive DTC brands in their respective industries.
Our expertise in email and SMS marketing allows our clients to cultivate relationships with potential customers and build lasting relationships with current customers to create lifetime value.
Competitive salary
Hybrid working (3 days in Hackney-based office, 2 WFH)
Get your birthdays off
Unlimited free coffee
Dog-friendly office
Tons of office snacks (and discounts to ElliotDigital brands)
Access to a yearly training budget to spend on developing your role in the agency
Hybrid working - 3 days in office - Hackney (London Fields)
Role type – Permanent / Full Time
Salary up to £35,000 depending on experience.