Involve Recruitment (Midlands) Ltd are working with a large global manufacturing company based in West Bromwich for two motivated and Enthusiastic Customer Service Advisor on a permanent basis due to company growth This role will be apart of a passionate team that is responsible for customer satisfaction and query resolution Salary - £25k to £27k 37 hours a week Monday to Thursday, 8:30AM TO 4:30pm and Friday 8:30am to 4pm Excellent benefits such as training and development, 25 days holiday, discount gym membership, health care plans, pension plans and much more Daily duties include · Respond to customer inquiries · Process returns and provide updates to customers. · Handle customer complaints, investigate issues, and provide effective solutions. · Work closely with the production, logistics, and sales teams to ensure customer needs are met. · Maintain accurate records of customer interactions in the CRM system. · Follow up with customers to ensure satisfaction and build strong relationships. · Identify opportunities to improve customer service processes and efficiency · Complaint handling. · Process returns and resolve customer issues promptly. If you are a bright and bubbly customer service advisor from a manufacturing / engineering background then please do not delay in applying