Server Support Engineer: Break Fix, Hardware, Data Centre, Server - (RL7689)
Our Client is looking for a IT Technician experiencing in break fix server engineer working on HP, Dell and IBM Servers, Server provisioning, Rack, stack and configure Servers.
Start Date: ASAP
Duration: 220
Pay Rate: £150/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £168/day (includes rolled up holiday)
IR35 Status: Inside
Location: Surrey
Profile:
1. Support Trainee DC Engineers when required.
2. Troubleshoot hardware faults and arrange replacements.
3. Install and decommission redundant equipment. Provide expert hardware support.
4. Responsible for proactive updating of customer and resolution of service.
5. Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
6. Liaise with onsite support engineers and within other sites.
7. Manage all incoming calls, emails to the data centre support function.
8. Liaise with third party suppliers to report and escalate customer problems.
9. Respond to customers within agreed SLA.
10. Follow escalation processes; tickets to support management and other team...