Bromley FC is seeking a proactive and commercially minded Ticketing & Retail Manager to take the lead on all aspects of the club’s ticketing and merchandise operations. The successful candidate will be responsible for driving revenue growth across ticketing and retail, while ensuring an outstanding matchday and fan experience. This is a hands-on role requiring close collaboration with internal teams and external partners, with a key focus on operational excellence, customer service, and innovation.
Key Responsibilities:
* Lead the full ticketing operation for matchdays, season tickets, memberships, and events.
* Oversee the running of the club shop and online retail store, ensuring a compelling, well-stocked product range.
* Source and develop a diverse range of retail products, including official kits, training wear, and branded merchandise.
* Manage the relationship with the club’s kit partner to ensure consistent supply across all departments.
* Take ownership of the club’s EPOS system, ensuring accurate setup and usage across all sales channels.
* Work alongside the media, marketing, and senior leadership teams to create and deliver ticketing and retail campaigns.
* Identify and execute new commercial opportunities across ticketing and retail operations.
* Recruit, train, and manage part-time and matchday staff to deliver exceptional service.
* Ensure all processes, customer interactions, and operational systems are delivered to a high standard.
* Provide regular sales reports and insights to the CEO, Chairman, and finance team.
Skills and Experience Required:
* Previous experience managing ticketing or retail operations, ideally in a sport, entertainment, or live events setting.
* Experience using EPOS systems and online retail platforms.
* Strong understanding of commercial principles and fan engagement.
* Proven ability to source, develop, and promote merchandise and branded products.
* Excellent communication, organisation, and customer service skills.
* Strong leadership and team management abilities, particularly in busy matchday environments.
* High attention to detail and a solutions-focused approach.
* Ability to work flexible hours, including evenings and weekends, aligned to match and event schedules.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Spectator Sports and Sports Teams and Clubs
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