IT Support Technician Location: Edgbaston, Birmingham Salary: £DOE Job Type: Full-time Monday-Friday, office based ACS have teamed up with a U.K wide legal firm to support with the recruitment of an I.T technician to join their team and ensure all company operations run smoothly. About the Role Our client is seeking a highly skilled and motivated IT Support Technician to join their IT team. The role is crucial in ensuring the smooth operation of their IT systems, support end-users, and maintaining IT infrastructure within a professional legal environment. You will assist with technical issues ranging from simple to complex, system administration, network administration and project-based IT improvements. Responsibilities Provide high level technical support for IT-related issues, including hardware, software and networking. Troubleshoot and resolve escalated IT support tickets in a timely manner, ensuring minimal disruption to business operations. Support and maintain Windows-based environments, including Active Directory, Office 365 and our bespoke case management system. Install, configure, and maintain desktops, laptops, printers and other IT peripherals. Assist with user account management, including onboarding, offboarding and access control. Ensure security best practices are followed, including endpoint protection, patch management, and compliance. Work with external vendors and service providers as needed to resolve IT-related issues. Document technical procedures, solutions and troubleshooting steps for knowledge sharing. Assist in IT projects such as system upgrades, software deployments and infrastructure improvements. Provide remote and onsite IT support across multiple office locations when required. Assist with the growth of the business by contributing to office expansion projects, including designing desk plans, installing network equipment and ensuring seamless IT integration during transitions.About you Proven experience in a IT support tole, preferably within a legal or professional services environment. Strong knowledge of Windows operating systems, Office 365, Active Directory and network troubleshooting. Strong knowledge of Windows server operating systems, including Windows server 2016, 2019 and 2022. Experience with legal case management software (e.g., SOS Connect, BigHand, or similar) is highly desirable. Familiarity with IT security principles, GDPR compliance, and data protection best practices. Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently. Excellent communication and interpersonal skills, with the ability to support end-users at all levels of technical ability. Experience with remote desktop solutions and mobile device management is highly desirable