Customer Service Administrator Overview We are seeking a dynamic and experienced Customer Service Administrator to join the team at an exciting period of growth. The successful candidate will play a key role in supporting our Customer Services team, ensuring the delivery of first-class service in a busy office environment. This is an excellent opportunity for someone with a background in customer services, strong communication skills, and a desire for self-development. Benefits Up to £23,000 basic salary Annual 10% discretionary bonus Pension and private healthcare Free onsite parking Responsibilities Manage inbound and outbound customer calls for orders and product queries Handle troubleshooting and complaints for all products, including software and mobile apps Process orders and maintain data input Proactively engage with customers to manage relationships and identify additional support needs Follow standardised procedures and deadlines, documenting all customer interactions in the CRM system Liaise with 3rd party partners to ensure timely deliveries Qualifications Background in Customer Services Strong interpersonal communication skills Experience in complaint handling Excellent IT skills Attention to detail and accuracy Flexibility and ability to adapt to a rapidly changing environment If you are a self-motivated professional with a passion for delivering exceptional customer service and administration - Apply now and be part of our dedicated team