An opportunity has arisen for a Service Advisor with experience in HGV industry to join a well-established truck dealership, offering excellent benefits.
As a Service Advisor, you will be responsible for booking vehicles for maintenance and repair, coordinating with the workshop team to plan schedules.
You will be responsible for:
1. Providing seamless customer service from vehicle drop-off to collection.
2. Keeping customers informed on repair progress, authorising additional work, and conducting follow-up communications.
3. Collaborating with Workshop and Parts departments to ensure timely vehicle readiness.
4. Preparing job cards for Workshop and Breakdown Technicians.
5. Managing MOT bookings and working with the Workshop Controller.
6. Updating and maintaining all customer service documents and MOT paperwork.
What we are looking for:
1. Previous experience in the HGV industry.
2. Strong organisational skills with the ability to multitask and manage priorities.
3. Excellent communication abilities, both with customers and internal teams.
Shifts:
1. Monday - Friday: 7am - 4pm or 9am - 6pm
2. Every other Saturday: 7am - 11am
What's on offer:
1. Competitive salary
2. 20 days holiday plus bank holidays
3. Manufacturer training
4. Staff referral scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
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