IT Support Engineer Location: Dudley Salary: £26,000 Are you an experienced IT professional with a passion for problem-solving? Do you have 2 years of IT support experience and want to work in a dynamic environment? My client is looking for a skilled IT Support Engineer to join our team in Dudley Job Overview: Provide 1st and 2nd line support to internal users, resolving hardware, software, and network issues Troubleshoot and resolve technical issues via phone, email, and remote support tools Install, configure, and maintain desktop PCs, laptops, printers, and other peripherals Support Windows OS, Office 365, Active Directory, and various IT systems Ensure timely and accurate logging of all issues in the ticketing system Collaborate with other IT teams to escalate and resolve complex technical problems Perform routine maintenance and system updates Experience: Minimum 2 years of experience in an IT support role Strong knowledge of Windows operating systems and Office 365 Familiarity with Active Directory and network troubleshooting Experience with hardware and software installation and maintenance Excellent communication and customer service skills Ability to work independently and within a team environment If you're a proactive and customer-focused IT professional looking to make an impact, apply now