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Our Horticulture Customer Advisors
play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.
Responsibilities
1. Deliver inspirational gardening standards through excellent standards and service
2. Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
3. Offer help with customer queries using high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening
4. Work with your team to ensure the department is maintained to a high standard
5. Assist on the shopfloor and in other store areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service—an excellent opportunity to gain additional skills and experience
Who we are looking for
* A passion for delivering a great customer experience, serving everyone with a smile
* Experience in a customer-facing role and a passion for plants
* Ability to lift heavy objects to support larger store projects
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctual, well-presented, with a proactive and hardworking attitude
* Eager to learn new skills and gain new experiences
* Ability to demonstrate our values—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers
What we offer
* Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off
* Uncapped store discounts: 50% off in restaurants, 25% off in the Garden Centre, and 10% off in food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support through Retail Trust—confidential support, virtual GP, free counselling, and retail rewards via our wellbeing platform
* Development opportunities through Dobbies Academy with eLearning and training programs
* A thriving, passionate, diverse culture committed to customer satisfaction
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation.
Our passion for gardens and plants is reflected in our products, services, and community engagement. Many stores feature restaurants or coffee shops for a relaxed customer experience.
We host events and activities that bring communities together, and support a national charity, encouraging colleagues and customers to raise funds.
We are dedicated to being a great place to work. We foster a supportive environment where colleagues can thrive, share successes, and contribute to our collective success. Together, we make it work for our customers.
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