Role: Receptionist
Location: Seaham Hall, County Durham
Resort information: https://www.seaham-hall.co.uk/
Salary: £23,795.20 plus a share of monthly service charge, approx. £2k
a year
Hours: 40 hours (Full-Time), including weekends & bank
holidays. Earliest start time of 7.45am, latest finish of 10.30pm
Relationships: General Manager, Operations Manager, Reception Team,
Reservations Team
People are our passion and our mission is to create the
ultimate in Northern hospitality through our sense of rebellious spirit.
Human connection, personal experience, brand evolution and location pitch us at
the top level of emotive hospitality.
We are seeking to appoint a Receptionist to join our vibrant
team in the hotel in providing quality customer service and support for our
guests staying at the hotel, covering our reception and reservations
department.
The ideal candidate
* Previous
Reception experience is essential – minimum of x1 years
* Excellent
customer service and communication skills
* Attention to
detail to ensure the 5-star standard of service is delivered
* Computer
literate and a good knowledge and understanding of Microsoft systems. Previous
knowledge of a PMS system is desirable, not essential as full training will be
given
* Ability to
effectively interact with management, staff and guests in a professional
manner
* Be a team
player as well as an individual worker
* To be well
presented and represent a high standard of competence at all times
* Must have
transport
Benefits
* Fun and dynamic
team environment
* Reward and
recognition scheme, including Hospitality Rewards and a share of monthly
service charge based on hours worked
* Exciting
opportunity to be a part of an award-winning business with many accolades
including gold winner at the North East England Tourism Awards 2024, 2023, 2022
and 2020, gold winner of Small Hotel with Visit England, voted North of England
Hotel of Year 2023 by Sunday Times
* Development and
Progression opportunities
* Inclusion in
charity events and fundraising
* Workplace
wellness programme
* Be part of our
Sustainable Team scheme, prioritising people and planet
* Up to 20% team
member discount off gift vouchers and spa experiences
* Work based
pension scheme subject to criteria
* Uniform
provided
* Free onsite
parking
If you're ready for the challenge and have the skills,
talent and experience then we want to hear from you today!