About us The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK. We are located in a modern manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. The Pharmaxo Group comprises of: Bath ASU which produces thousands of aseptically (sterile) compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief. Pharmaxo Healthcare which is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS. Pharmaxo Scientific which develops the innovations in biotechnology, data and information technology that drive our businesses. Your role We are seeking a motivated and enthusiastic Apprentice First Line IT Support Engineer to join our dynamic IT team. This entry-level position is designed for individuals who are eager to start their career in IT and gain hands-on experience in a professional environment. The ideal candidate will be someone looking for a foundational role in IT support who is focused on helping others and is willing to commit to the role to build a solid skill set and knowledge base for a successful career path. Working with colleagues in the IT department, you will be responsible for monitoring and triaging inbound support requests via our ITSM platform, taking initial steps to resolve requests using your 1st line technical support skills and escalating issues, where necessary. This role is a permanent position subject to the successful candidate being active in and completing the IT First Line Support Engineer Apprenticeship. Full job description can be found here: IT First Line Support Engineer (Apprenticeship).pdf Benefits Annual salary: £24,000 Annual leave of 25 days bank holidays (increasing to 27 days after 3 years’ service) Annual company bonus scheme (subject to scheme eligibility) Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%. Generous Life Assurance package Access to Employee Assistance Programme, counselling service and virtual GP service Pharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits.