Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired
Job Description
The Contract Operations Manager role is a senior managerial position with responsibility for the distribution function of our Michelin Contract. The individual must drive continuous improvement and further develop integrated transport solutions to deliver a premium and cost effective service for our customer. They must take a proactive approach to reviewing the ways of working to ensure service levels are met in the most cost efficient manner & fully engage any customer initiatives at the depot. Strategically, the COM must ensure that business plans are in place to achieve targets and drive operational performance and growth.
Management experience is key within this position as you will oversee a team of 12 direct reports, performance managing and delegating their day-to-day tasks. Due to the nature of the role some travel will be required to other outbases, so an element if flexibility is needed.
The successful candidate will need Transport CPC
What will you be doing?
* Overall management and control of the transport operation covering the whole of UK and Ireland
* Responsible for meeting all financial targets for the contract, with the desire to exceed these, and take actions required to keep these on track.
* Based on the customers site, you will be the key representative for Great Bear and responsible for maintaining strong business relationships with the customer.
* You must exceed customer key performance measures, hold regular customer reviews both managing and developing client relationships
* Full accountability for a 24/6 multidrop operation providing a next day delivery service into both a high street and wholesale infrastructure
* Accountable for the management of all resources – both employees and those of the network of regional partners
* Responsible for managing and developing the transport operation through a small office based team, promoting a culture of innovation and continuous improvement to deliver best in class operations.
* Directing, motivating and developing team members, providing effective leadership and direction to the Transport Department
* Controlling an operation with 30+ units, 70+ members of staff, operating from the Stoke base and a number of outbase locations.
* Management of staff at outbase locations together with enhancing relationships of both regional partners and service providers will require site visits
* Assume responsibility for managing Health & Safety, Personnel issues and Facilities across all sites, facilitating compliance with all in house and statutory legislation in regard to Health & Safety and statutory Transport rules and regulations. Ensuring the Companies Operator Licences are maintained efficiently and accurately at all times.
* Ensuring all day to day operational requirements consistently meet the customers’ expectations, developing and implementing new initiatives and projects with the customer
Qualifications
* Transport Managers CPC
* Ideally with a proven track record within the 3rd Party logistics sector you will possess high level of enthusiasm and commitment
* A demonstrable track record in managing high volume, service driven transport operations for FMCG Customers
* Track record of working closely with customers and able to illustrate examples of how they have improved the relationships
* Professional and confident communication skills, ability to converse at all levels, shop floor, senior management and customer
* An effective communicator at all levels, good verbal and written skills, robust and resilient
* Key influencer at all levels, should be a successful leader of teams
* Must possess enthusiasm, drive and commitment, a creative thinker and the ability to work outside the box at times
* Experience of Open and Closed book contracts, good numerical and commercial skills are essential
* Experience of diverse range of transport equipment
Additional Information
As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
* Annual Leave – Competitive holiday entitlement of 25 days plus the normal bank holidays.
* Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
* Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
* Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer
* Life Assurance - 4 x your annual salary
* Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
* Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
* Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
* Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam