At JDP, we are the experts in civils drainage and water management. For over half a century we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be the one-stop shop for our customers. We continue to experience remarkable growth and stability, and this is thanks to our unwavering commitment to excellent customer service and robust business strategy. Following fantastic results in 2024 we continue to go from strength to strength. Our people are at the heart of our operations, and we pride ourselves on being a great company to work for!
Due to growth JDP are looking for an ambitious and dedicated Credit Controller to join our already established team in our head office in Longtown.
To be successful in this role you will be experienced in all aspects of credit control and demonstrate familiarity with credit agencies and other information services. You should have a professional telephone manner, be able to exercise a high degree of accuracy and be confident in using excel spread sheets. Experience in using SAP Business One would be advantageous.
Responsibilities and Duties:
· Solely responsible for your own ledger with an approximate ledger value of £2mil, ranging from 750 – 1000 customers per ledger.
· You will be expected to prioritise your own workload and contact all customers on your ledger, bringing in cash to meet your individual and team monthly targets.
· Allocate all forms of incoming payments to customer accounts accurately.
· Communicate effectively with all HO departments and branches nationwide.
· Answer incoming calls from customers and deal with queries or pass onto relevant department.
· Liaising with branch/regional sales offices to rectify any invoice queries and raise credit notes according to company procedures in a timely manner.
· Make informed credit limit decisions for customers following set company procedures and carrying out stop lists for overdue accounts.
· Have the capability to troubleshoot day to day problems, ensuring the same problem doesn’t keep on re-occurring in the future.
· Maintain and keep up to date customer credit limits with the ability to be proactive and obtain higher credit limits for key customers as and when needed through the company insurance provider.
· You will have the ability to maintain a very detailed ledger and follow set company procedures to notify/escalate potential bad debts.
Profile
* Good knowledge and understanding of customer operations processes
* Knowledge of best practice in customer service operations
* Knowledge of SAP Business 1System preferable but not essential
Offer
* Enjoy a long-term career with a stable and growing UK company, proudly owned by a global group.
* Receive a competitive salary that reflects your skills and contributions.
* Benefit from a monthly bonus scheme that rewards your hard work and dedication.
* Secure your future with our contributory pension scheme.
* Access full support and training to help you thrive in your role.
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