Please note this role is part time at 15 hours per week, the job description is currently under review with the line management side of this role is likely to be removed. In this Contact Management Resource Planner role you will be responsible for planning and scheduling staff duties, using the workforce management technology, to ensure that resources meet forecasted business demand profiles in order to provide effective and efficient service delivery. You will manage long term and short notice abstractions in order to maintain resilience levels, revising schedules to meet demand whilst complying with working time regulations, health and safety legislation, Force policy, police regulations and police staff terms and conditions. You will provide mentoring and leadership to Real Time Analysts as well as expert advice to line managers and the Senior Leadership Team where appropriate. The successful applicant will have excellent IT skills (including use of Word and Excel to an intermediate level), proven leadership experience and a proven ability to negotiate, mediate and resolve conflict through effective communication. Previous experience of resource management using workforce management systems would be desirable. As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link. If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaffthamesvalley.police.uk quoting reference 21796. We will endeavour to respond to your query as quickly as possible. Please use Google Chrome when completing your application, wherever possible, as this will enhance performance. The closing date for enquiries and receipt of completed applications is Sunday 3rd November 2024