The Temporary Customer Service Advisor role involves handling customer inquiries effectively and professionally. The role is based in Manchester and is in the not-for-profit sector.
Client Details
The employer is a large organization in the not-for-profit sector. They have a robust presence in Manchester and are well-regarded in the community for their commitment to delivering excellent customer service.
Description
* Respond to customer inquiries via phone, email and social media platforms
* Maintain customer service standards by providing efficient and professional service
* Resolve customer complaints and escalate them when necessary
* Collaborate with other departments to ensure customer satisfaction
* Record customer interactions and transactions accurately
* Follow communication procedures, guidelines, and policies
* Manage administrative tasks related to customer service
* Maintain customer confidentiality and adhere to data protection regulations
Profile
A successful Temporary Customer Service Advisor should have:
* A background in customer service or a related field
* Excellent verbal and written communication skills
* The ability to handle difficult customers with patience and professionalism
* Good problem-solving skills and the ability to think on their feet
* Strong organisational skills and the ability to multi-task
* Knowledge of CRM systems and practices
Job Offer
* Hourly rate 13.00
* A supportive work environment in the not-for-profit sector
* The opportunity to make a significant impact in the Manchester community
* A temporary role with potential for permanent placement
If you are passionate about customer service and want to make a positive impact in the not-for-profit sector in Manchester, we would love to hear from you.