Key Responsibilities: Shipment Coordination Arrange shipments based on product availability and specific customer requests. Plan and schedule deliveries to meet deadlines and optimise routes. Coordinate with various transport companies and warehouse staff to ensure timely dispatch and delivery. Documentation Management Prepare and process all necessary shipping documentation, including invoices, packing lists, and customs paperwork. Ensure compliance with international and domestic shipping regulations. Maintain accurate records of all shipments and related documentation for audit purposes. Order Processing Accurately enter order details into internal systems, ensuring all information is up to date. Track orders through their lifecycle and promptly address any issues or delays. Customer Communication Keep customers informed about the progress of their orders and address any inquiries. Provide updates on delivery schedules and handle any changes or disruptions effectively. Deliver excellent customer service by resolving concerns promptly and professionally. Collaboration and Coordination Work closely with the warehouse team to ensure products are available and correctly prepared for shipment. Liaise with transport providers to confirm shipping arrangements and resolve logistical challenges. Continuous Improvement Identify opportunities to streamline processes and improve efficiency. Monitor performance metrics related to logistics and suggest areas for enhancement. Skills and Qualifications: Essential: Proven experience in a logistics or administrative role. Strong organisational and time-management skills. Proficiency in using Microsoft Office, particularly Excel. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple priorities effectively. Desirable: Knowledge of shipping and logistics procedures, including customs and compliance regulations. Familiarity with logistics or warehouse management software. Problem-solving mindset with a focus on delivering solutions. Personal Attributes: Detail-oriented and thorough in completing tasks. Proactive and able to take initiative. A team player who works well collaboratively and independently. Customer-focused with a commitment to delivering high-quality service