Customer Account Coordinator Permanent - NG16 area £30k Responsibilities: - Lead/support customer performance reviews to strengthen relationships and monitor performance. - Handle customer queries, complaints, and escalations, raising concerns with the Account Manager as needed. - Assist production controllers in setting and achieving customer account objectives. - Manage the internal sales manifest and support the team in meeting weekly targets. - Maintain and distribute Customer Scorecards, working with the Account and Production Managers to develop recovery plans. - Update ERP systems with customer order changes (delivery dates, quantities) to ensure accurate production scheduling. - Coordinate awareness of new product introductions and sales opportunities relevant to customer accounts. - Maintain accurate electronic order books, ensuring records align with customer requirements. - Collaborate across departments to achieve company and customer objectives. - Support compliance with UK export regulations, conduct internal audits, and assist with corrective actions if needed. - Engage in continuous improvement initiatives to enhance company performance. - Ensure Health & Safety compliance in line with company policy and legislation. - Track and record delivery performance to customers. - Perform any other duties as required. Key Skills : - - Experience managing customer accounts and conducting business reviews (preferred). - Strong verbal and written communication skills. - Proficiency in Word, Excel, email, and MRP/ERP systems. - Ability to multitask, prioritise, and work under pressure.