Senior Manager Debt Sale & Recoveries
The Vacancy
Responsible for defining and executing the group debt sale strategy and delivery schedule. In addition, the role holder is responsible for overseeing the debt collection agency (DCA), specialist recoveries strategy and supplier performance, quality assurance and customer outcomes. This role ensures the effective recovery of outstanding balances whilst maintaining compliance with regulatory requirements and company policies. The role will develop and implement strategies to optimise recoveries performance, manage relationships with external debt collection agencies, and lead the sales of performing and non-performing portfolios. This role requires strong leadership, analytical, stakeholder and negotiation skills to maximise recovery rates and minimise losses.
Key Responsibilities
1. Develop, execute and optimise comprehensive external recoveries strategies, including debt sale, DCA, insolvency, deceased and reconnection.
2. Responsible for debt purchaser, DCA and specialist recoveries panel selection and management, conducting monthly and quarterly business reviews to ensure they deliver against VBG standards.
3. Deploy a recoverie...