Overview Job Description Our client is looking for a 2nd Line Support Engineer to support the businesses growth. For this role you will require exceptional technical support abilities, be customer focused, work well in a tight-knit team and will have an eagerness for learning new technical skills and disciplines. Main Duties And Responsibilities Technical diagnostics. Resolving both software, and hardware issues efficiently and to a great standard. Microsoft 365 diagnostics and administration. Supporting Microsoft Office, Exchange, OneDrive and keeping to security best practices Windows Server 2016 – 2022 Support including Active Directory and Group Policy. Virtualisation technology including VMWare and Hyper-V. Monitoring, administration and support of network technologies including firewalls, routers and switches, VLANs and VPNs. Supporting users via remote desktop. RDP, Citrix and Azure Virtual Desktop. Desirable Skills & Experience CompTIA A / Network qualifications or equivalent experience. MS MCP/MCSA in relevant technologies. ITIL Foundation Certificate. Microsoft Azure Fundamentals. Cisco CCNA or equivalent networking certifications. What’s in it for me? Opportunities for progression into 3rd Line Support role, project-based roles or even positions of leadership. Exposure to a broad range of exciting technologies within a dynamic environment. Support in obtaining IT certifications that align with business needs and your personal career goals. Positive and inclusive working culture. Apply Bookmark job