Job summary The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone. The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post. The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment. Please note: There is a requirement that the successful post holder must be able to travel to other sites in the Stoke on Trent and North Staffordshire areas. Main duties of the job This job description is generic across the trust and tasks will differ from site to site. Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals. Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary Support with room bookings and allocation of rooms as required Taking and relaying messages both verbal and by telephone, prioritising as appropriate. Liaison with staff at all levels throughout the Trust. To use various clinical systems to support in the booking in of patients at various clinics/departments Meet and greet and booking patients in as required on arrival. Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator. Data inputting. About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccinations every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum (pro-rata) Contract Permanent Working pattern Part-time Reference number 301-BK-24-6676272 Job locations Blurton Health Centre Ripon Road Stoke-on-Trent, Staffordshire ST3 3BS Job description Job responsibilities To learn more about this varied and interesting role please see the full job description and person specification. Job description Job responsibilities To learn more about this varied and interesting role please see the full job description and person specification. Person Specification QUALIFICATIONS & TRAINING Essential IT skills to RSA 2 level Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience Good communication skills EXPERIENCE Essential Previous administrative and clerical experience Word processing and data inputting experience Ability to liaise at all levels Customer interface experience Problem solving experience Computer literate Desirable Experience of working in the NHS SKILLS, KNOWLEDGE & ABILITIES Essential An effective written and oral communicator Excellent telephone manner Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure Excellent organisational skill Flexible hours of work to ensure continuity of reception function Flexible working to ensure continuity during periods of absence Ability to work within a team Ability to work without supervision Ability to focus on a range of issues at any one time. Desirable Understanding of NHS Excellent keyboard skills Person Specification QUALIFICATIONS & TRAINING Essential IT skills to RSA 2 level Educated to NVQ 2 level in office procedures(or working towards) or equivalent experience Good communication skills EXPERIENCE Essential Previous administrative and clerical experience Word processing and data inputting experience Ability to liaise at all levels Customer interface experience Problem solving experience Computer literate Desirable Experience of working in the NHS SKILLS, KNOWLEDGE & ABILITIES Essential An effective written and oral communicator Excellent telephone manner Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure Excellent organisational skill Flexible hours of work to ensure continuity of reception function Flexible working to ensure continuity during periods of absence Ability to work within a team Ability to work without supervision Ability to focus on a range of issues at any one time. Desirable Understanding of NHS Excellent keyboard skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Midlands Partnership NHS Foundation Trust Address Blurton Health Centre Ripon Road Stoke-on-Trent, Staffordshire ST3 3BS Employer's website https://www.mpft.nhs.uk (Opens in a new tab)