Member of the London support team, providing proximity support and working closely with the EMEA IT Support team in Porto and other IT teams globally (Natixis Paris, EMEA sites, BPCE-IT, AMER and APAC).
Key Roles:
* Provide first level support and guidance in the field of trading floor support, including but not limited to trading platforms and their configuration, pricing tools, and market data feeds.
* Support, roll out, and maintenance of all desktop equipment (laptops, desktops, new joiner positions, mobile telephony, market telephony).
* Provide physical moves and changes when required.
* Conduct regular hardware and software audits in line with local requirements.
* Perform analysis, problem solving, and escalation when necessary.
* Build working relationships with IT teams globally (Natixis Paris, EMEA sites, BPCE-IT, AMER and APAC).
* Provide up-to-date disaster recovery procedures and image delivery.
Required Skills:
* Excellent interpersonal skills: able to deal with a range of users and challenging situations (conflicts, incidents escalations).
* Able to identify potential problems before they arise and take corrective action.
* Ability to analyse trends and estimate future needs.
* Ability to make well thought out recommendations based on sound conclusions.
* Reactive due to the nature of the front office business; quick replacements needed for hardware failure or security incidents (Malware, etc.).
* Flexible and agile in different situations.
* Ability to work at speed and in a pressurised environment.
* Ability to load equipment into goods cages for removal and perform moves and changes.
* Ability to troubleshoot hardware issues autonomously and provide suggestions for fixes and improvements.
* Skillset to troubleshoot build issues, SCCM, WDS, TFTP, DHCP, DNS issues autonomously and escalate.
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