Customer Payments Advisor
Permanent | £23,796
We are looking for a motivated and driven Customer Payments Advisor to join our team of Advisors dedicated to servicing our customers and their utility packages by ensuring they don't risk falling behind on their payments.
Working hours: Alternating weeks of 8am-4pm and 10am-6pm + 1 Saturday per month
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you’ll be doing
You’ll be in our busy Payments team helping to navigate our customer's journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue paymets, making 60 outbound calls per day, managing queries via inbound and e-mail correspondence with goals and targets in place. Obtaining payment, resolving queries/disputes, and where appropriate agreeing to a payment in a timely and satisfactory manner.
As a member of our dynamic Payments team, you will play a vital role in guiding our customers back to financial stability whilst also engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied.
Join us and help make a difference in our customers journey!
A little bit about you
Confident speaking on the phone
Self motivated & driven by targets
Great listening and communication skills
⭐️ Excellent at time management and multitasking
Unafraid to speak up with new ideas
What you’ll get from us
You can expect a salary of £23,796 plus an uplift each year to say thanks
25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year
Access to our shiny employee discounts platform, Magpie.
Up to £1500 for direct business benefit learning of your choice
❤️ A paid volunteering day with our chosen charities or a charity close to your heart.
⚕️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East
♀️ Prefer two wheels? Get yourself a new set with our Cycle to Work scheme
Enhanced Pension Contributions once you’ve been with us for 3 years
️ Free independent mortgage advice from Charles Cameron & Associates
♀️➡️ Lots of socials like our weekly football & badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter - do you see yourself as the Bob Ross of our next paint & sip night or taking the crown in our annual table tennis competition?
We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats