Account Executive
Must have previous experinece ideally in Motor Finance and or an FCA regulated environment. Ideally collections.
Term:
Permanent
Working hours:
Monday to Friday 9-5:30pm
Team:
CollectionandField
Location:
Agile/Bracknellbased
Theteam
TherolesitswithintheCollectionandFieldServicesTeam
Therole
TheroleinvolvesworkingwithintheMotorFinanceRecovery’sdepartment,mainlyassistinganexternalteamof Appointed Representatives in field based vehicle recoveries.
Main responsibilities
* InstructingcaseloadstogeographicallyAppointedRepresentatives
* ActingasagobetweenforLendersandtheircustomersonceacasehasbeenterminatedusinganunderstanding of FCA guidance
* AssessingandreviewinglivecaseloadstoensureaTCFbasedresultforourlender
* Tracingabscondedindividualsandassessingthenextstepsforacase
* Workingwithlocallysourcedexternalrecoverycompaniesandusingskilltomanageabudgettoenableaprofitable outcome for all stake holders
* Answeringinboundcallsandcalling/texting/emailstocustomers
* Aspartofyourrole,youwillberesponsibleforsupportingandpromoting theQualityManagementSystemas guided by Senior Management
Repossession
1. Toreviewaccountsandfind thebestroutetoaresultby:
2. ChasingArs<...