Greater Manchester Combined Authority are searching for an energetic and driven professional to fill their Service Operations Officer position within the Service Operations Team within the Digital Services Directorate.
As part of the Service Operations Team you will be responsible for providing technical support to employees, assisting them with software and hardware issues with computers and mobile phones.
You will work as part of a rota between two sites GMFRS HQ and GMCA Churchgate House, Monday to Friday 08:00 16:30. Weekend work is available Saturday and Sunday (optional) as part of a rota covering the Service Desk between 09:00 and 13:00.
The successful candidate will have a good understanding of Microsoft Desktop Operating System technologies, particularly Windows 10, a good working knowledge of Office 365 would be advantageous as would an ITIL Foundation qualification. You may be required to work on other Microsoft technologies at short notice, so an all-round ICT understanding & high level of logical problem-solving skills are essential.
In return we will offer you an excellent working environment and will receive varied and exciting challenges, this will include working across a number of locations working for both Fire service the wider Combined Authority.
As a Service Operations Officer, you will be able to demonstrate:
* Sound understanding of MS Office applications (Word, Excel, PowerPoint, etc.), E-mail systems including Office 365, One Drive, Internet connectivity and operation.
* Demonstratable knowledge and experience of Active Directory and Azure Active Directory.
* Windows Operating system troubleshooting knowledge and experience.
* Logical and analytical troubleshooting and fault diagnosis.
* Demonstrable experience of delivering excellent customer service.
* Demonstrable experience of providing administrative support.
* Knowledge and experience of working with ITSM tools.
* Experience of delivering to set deadlines and changing priorities.
About us:
As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Recourses; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
The GMCA is an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation
To find out more about working for us please click here: https://www.greatermanchester-ca.gov.uk/ this should take the candidate to a link on your website which details what it’s like to work for your organisation and benefits offered.
Our offer
In return for your hard work, we offer our employees a competitive package as part of our offer, which includes:
* - Flexible working conditions with the ability to accrue 2 flexi days every 4 weeks (up to grade 11)
* - Family friendly policies including parental leave (maternity, shared parental, adoption, maternity support)
* - Ability to buy additional annual leave
* - Generous Annual leave scheme - 25 days + Bank Holidays per annum upon starting, after 5 years service increase to 30 days + BH and after 10 years service increase to 32 days +BH.
* - Local Government Pension Scheme
* - Employer investment in training and development, and professional sponsorship including CPD
* - Corporate travel loans
* - Cycle scheme
* - Discount scheme (MiRewards) on local and national high street brands
* - Health and wellbeing offer - Occupational Health and Employee Assistance programme
* - Modern city centre offices (role specific)
* - Sports and welfare club
* - Commitment to diversity and inclusivity with 4 active staff networks for; LGBTA, BAME, Disability and Womens
As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
To find out more about working for us please click here:
Our offer:
In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here:
Greater Manchester Combined Authority - Home | greater.jobs
Mandatory Information:
Privacy Notice
Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.
Hybrid working
This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.