Job Title: German Speaking Customer Service Advisor
Contract: 12-Month Fixed Term Contract (Very likely to go permanent)
Location: Sunderland (commutable distance required)
Salary: £27,500 - £30,000 + 7.5% Annual Bonus
Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our client's growing team on a 12-month fixed-term contract, with the strong likeliness to become permanent. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
* Order Processing: Managing and processing customer orders efficiently.
* Logistics & Tracking: Providing accurate updates on order status and shipping.
* Customer Support: Answering phone calls and handling email enquiries in German.
* Problem Resolution: Investigating and resolving customer issues promptly.
* Problem Solving: Proactively addressing challenges to ensure customer satisfaction.
* Stock Queries: Responding to customer inquiries about product availability and stock.
What We're Looking For:
1. Native-level fluency in German (both spoken and written)
2. Excellent customer service skills...