Patient Services Assistant | Administration/Customer Service/Reception | Spire Bristol Hospital | Part Time | Permanent | Free Parking
Spire Bristol Hospital is recruiting for a Patient Services Assistant to be responsible for providing support of administration, customer facing and service functions throughout the hospital.
Working hrs and days - Earliest start 6.30am latest finish 8pm Mon, Tues, Thurs, Fri. Shifts are worked on a rota basis so a mix of 6.30am-2.30pm, 12pm-8pm and shifts in-between on those days. the ideal candidate must be able to work flexibly.
Duties and responsibilities:
* Providing outstanding levels of customer service to all stake holders
* Promptly answering all incoming phone calls and transferring them appropriately throughout the hospital.
* Taking messages where appropriate and delivering those in a quick and efficient manner.
* Sorting all incoming mail to the appropriate departments/consultants.
* Franking all outgoing mail that comes in on a daily basis.
* Various admin duties, using SAP or other software applications
* To contribute to the general cleanliness, neatness and smooth running of the post room and reception areas at all times.
* Reception duties : welcoming, registering and directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
* Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
* To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
* To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
* Undertake any other tasks that reasonably fall within the general nature and level of responsibility for this post
Who we're looking for:
* Excellent interpersonal, communication and presentation skills, including listening and facilitation skills
* Educated to GCSE level including English and Maths
* High degree of accuracy and a methodical approach to workload
* Excellent Telephone manner and customer service skills are essential.
* Prior experience working in customer facing administrative role
* Basic knowledge of hospital systems (or similar), including processes and procedures
* Full knowledge and application of MS Office
* Telephony skills
* Excellent organisation and communication skills
* Computer literate with good keyboard skills
* Good customer care skills with the ability to handle difficult situations
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications