Join our Team as a Client Success Representative About NoteMachine UK Ltd: NoteMachine UK Ltd – A Brinks Company is a prominent ATM operator in the United Kingdom, committed to providing convenient and accessible cash withdrawal services to customers nationwide. With a focus on innovation and customer satisfaction, NoteMachine aims to deliver exceptional service and reliability in the ATM industry. Position Overview We are currently seeking a dedicated and proactive Client Success Representative to join our team at NoteMachine UK Ltd in Crickhowell. The Client Success Representative will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and providing support to our clients and ATM users. Key Responsibilities: Customer Support: Serve as the primary point of contact for customer inquiries, providing timely and accurate assistance via phone, email, and other communication channels. Issue Resolution: Investigate and resolve customer complaints, technical issues, and service disruptions in a professional and efficient manner, ensuring customer satisfaction. ATM Monitoring: Monitor the performance and status of ATMs, proactively identifying and addressing any operational issues or maintenance needs to minimize downtime and disruptions. Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions in the company's CRM (Customer Relationship Management) system, ensuring comprehensive documentation and follow-up. Collaboration: Collaborate with internal teams, including technical support, operations, and sales, to address customer enquiries and escalate issues as needed for timely resolution. Regional Performance: Ensure the regions performance and SLAs are maintained to an acceptable level. Feedback Collection: Gather feedback from customers regarding their experiences with NoteMachine's services, products, and support processes, identifying areas for improvement and implementing corrective actions. Continuous Improvement: Stay informed about industry trends, customer preferences, and competitors' activities to continuously enhance NoteMachine's customer service offerings and practices. Requirements: Experience in Business Administration, Customer Service, or a related field. Proven experience in customer service or support roles, preferably within the financial services or technology sector. Strong communication and interpersonal skills, with the ability to interact professionally and empathetically with customers of diverse backgrounds. Excellent problem-solving abilities, with a proactive and solutions-oriented approach to addressing customer inquiries and resolving issues. Proficiency in using CRM systems, ticketing systems, and other customer support tools. Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail and accuracy. Flexibility to work non-standard hours or shifts as needed to provide support during peak times or emergencies. Commitment to delivering exceptional customer service and a positive customer experience. Why Join Us: Opportunity to work with a leading company in the ATM industry, contributing to its mission of providing convenient and reliable cash withdrawal services. Competitive salary and benefits package, including opportunities for professional development and career advancement. Collaborative and supportive work environment with a focus on teamwork and customer satisfaction. If you are passionate about customer service and enjoy interacting with customers to resolve inquiries and issues, we encourage you to apply for the Client Success Representative position at NoteMachine UK Ltd. Click ‘Apply’ to apply on our parent company, Brinks, career portal Applying takes minutes, all you need are contact details and an up-to-date CV.