The role The Bars Duty Manager will be responsible for supporting the Bars General Manager and the Bars Assistant General Manager in the effective operational running of the DEYA bars including maintaining customer service standards, overseeing management of staff, delivering an ‘order of service’ in line with brand & sales expectations. To perform the role they must be a key leadership figure for operatives and supervisors, ensure standards are met through effective training and communication, ensure site compliance is adhered to and equipment is well maintained. Recruitment timeline: Applications: 14th April - 27th April 2025 Interviews: 28th April - 4th May 2025 Offer: week commencing 5th May 2025 Department: Taproom Team Location: On site: DEYA Brewing Company Unit 27 Lansdown Industrial Estate, Gloucester Road, Cheltenham, Gloucestershire, GL51 8PL Salary and other compensation: £30,000 per annum Hours: 40h per week - shift pattern - Weds to Sunday Contract type: Permanent Reporting to: DEYA Bars General Manager Additional information: Taproom opening hours: Monday: CLOSED, Tuesday: CLOSED Wednesday: 16:00 - 22:00, Thursday: 16:00 - 22:00, Friday: 14:00 - 22:00, Saturday: 12:00 - 22:00, Sunday: 12:00 - 20:00 Responsibilities Assist the Bars General Manager in fostering a positive and professional workplace environment for the team - collaborate to deliver staff incentives, motivational strategies and lead by example to improve and maintain staff motivation and engagement Collaborate with the Bars General Manager to produce and implement the staff training program and report on team performance and welfare Deliver excellent customer service and improve the customer experience by handling customer communications for matters regarding the DEYA Taprooms, being the first point of call for handlingcustomer complaints, with support of the Bars General Manager. Suggest strategies and amendments to ensure continual improvement of standards, systems and procedures Assist and oversee the Shift Leaders with delivering accurate daily end-of-shift reports Ensuring the team adhere to occupational health and safety standards to ensure the bars are a safe place to work and visit Enforce cleanliness and hygiene standards in compliance with food regulations and external audits Assist the Bars General Manager with the effective management of all stock including: beer orders from the brewery; ordering from approved external suppliers; ensuring stock rotation; reporting on stock levels and sell through Assist the Bars General Manager with the effective management of Taprooms systems and processes including: POS & card machines, HR Software, Booking System Assist the Bars General Manager with the effective management of Bookings & Events, including food trucks, private hire, equipment and security Selection criteria We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. Essential selection criteria Substantial experience of working in a leadership role in the fast-paced world of a high-volume hospitality setting Demonstrable understanding of hospitality service skills, with an attention to detail, to ensure a high level customer experience Excellent communication skills to communicate professionally and effectively with people both within the company and external parties Considerable understanding of licensing laws, health and safety, food hygiene Self motivated with excellent time management, troubleshooting, and organisational skills Commitment to quality, safety, and continuous improvement Desirable selection criteria Personal licence holder Understanding of Craft Beer Event management experience Pre-employment screening Standard checks If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: Proof of your right-to-work in the UK; proof of your identity; and (if we haven’t done so already) we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments. Hazard-specific / Safety-critical duties This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service Provider SmartClinic, and the offer of employment will be subject to a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows: Working at heights Working in hot or cold environments Regular manual handling Work with some hazardous substances About DEYA Brewing Company DEYA Brewing Company is a small brewery based in Cheltenham, UK specialising in fresh, hoppy beer and employs 50 people. We are committed to brewing excellent beer and being an excellent company to work for. DEYA Culture is founded on three principles: Hard Work, Teamwork and Continual Improvement. In return, DEYA will offer proper and competitive salaries while being respectful and compassionate to all employees. As an employer, DEYA is committed to having a diverse and inclusive workforce and has taken steps internally to ensure this. We encourage people from all backgrounds to apply for this role. Our Employee Handbook set out to all employees what is expected from both the employer and employee. How to apply Please send CV and cover letter to jobsdeyabrewing.com Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a cover letter. The cover letter must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants). Please send all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement. If you need help Non-technical questions about this job should be addressed to jobsdeyabrewing.com Important information for candidates Data Privacy Please note that any personal data submitted to the Company as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please contact jobsdeyabrewing.com for a copy of DEYA Brewing Company’s Privacy Notice Equality of opportunity Entry into employment with the Company and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Benefits of working at DEYA Brewing Company DEYA employees enjoy 30 days’ paid holiday, a pension scheme, Health Cash Plan, access to mental health support and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes a £125 tab per month in our Taproom and a 10% discount in the Taproom and The Swamp thereafter.