Casual Retail Team Leader - Edinburgh Zoo
Expired
Edinburgh, United Kingdom
Part-Time
Corporate & Fine Dining
Added 7+ days ago
0 hours per week
About the Role
We're currently recruiting a dedicated Catering Team Leader to help ensure the smooth running of the operations in Edinburgh Zoo, zero hour contract.
As a Catering Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Responsibilities
* Supervise the Catering team effectively
* Ensure the highest level of catering standards are met within your team at all times.
* Support the Catering Manager with changing business demands.
* Undertake and record all training.
* Coach and support team with any training or day-to-day issues that may arise.
* Complete audits whilst also achieving the service and product delivery standard.
* Be polite, professional, and friendly at all times with customers, clients, and colleagues.
* Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
* Maximise all sales opportunities through selling techniques.
* Acquire a good knowledge of all products in order to advise individual customers on their product choice.
* Actively gain customer feedback, passing information gained onto your line manager to ensure compliance with legal and Company requirements for fire, safety, health, and hygiene.
* Report health and safety issues to your line manager, including all accidents and near misses.
* Promote good safety habits and methods of work.
* Serve customers with hot and cold food and beverages on a counter during service times.
* Ensure all displays, counters, and seating areas comply with company and statutory health and hygiene requirements.
Who You Are
* Previous experience supervising frontline teams within a similar environment.
* Good communication skills to liaise with a wide range of team members and customers.
* Able to comply with legislation and follow all rules and regulations laid down in the staff handbook and unit policy statements regarding uniform, personal hygiene, health, and safety.
* Customer service focused.
* Team player with a can-do attitude.
* Takes pride in personal appearance and hygiene.
* Self-motivated and able to use own initiative.
* Ability to work under pressure while maintaining a positive attitude.
Location
Edinburgh, Edinburgh, EH12 6TS, United Kingdom
Job Reference: compass/TP/1541311/182396
Applications are no longer accepted for this role.
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